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Ludovic Leclerc
Ludovic Leclerc, product marketing manager on Cloud Communications solutions and Rainbow cloud platform, Polytech Nantes, France, Alcatel-Lucent Enterprise.
Posts from the Author
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CFO: 5 benefits of subscription model for business telephony
Adopt a subscription model to transform your telephony solution with greater financial flexibility.
![Customer experience blog](http://web-assets.articlejam.com/-/media/assets/internet/images/digital-dividends-customer-experience-blog-image-402x226.jpg?v=1&d=20231229T090750Z)
Customer experience equals customer satisfaction
Improve your customer experience by connecting your customer with the right expert, at the right time, in the right context.
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An optimised contact centre for a better customer experience
Today’s consumers expect superior customer service, with interactions the way they want, when they want.
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CPaaS digital engagement improves the customer experience
Cloud-based CPaaS is changing the way enterprises communicate, develop new services, and interact with customers.